If you're unhappy with your product, and would like to return or exchange your product, we're here to help you!

We have a 30-day return and refund policy. You can return your product within 30 days of receiving the product and get a full refund.

*All products must be returned unused, in the same condition as it was received and with its original packaging and tags, otherwise, a refund cannot be issued.

To return or exchange a product, please contact us by email at hello@lullevibes.com with your order number. Our team will quickly review your request and contact you with further instructions.

*You can find your order number on the invoice or in the order confirmation email that you received right after placing your order. Please check your email inbox, including spam and junk folders, for the email.

 Please note, all shipping costs for returns are borne by the customer.

Once we receive the returned products, we will send you a confirmation email and issue a full refund. The refund should appear in your account within 3-5 business days. Processing times may be longer for some countries and banks. If you don't receive the funds within 5 business days, please contact us and your bank.

If you are claiming an exchange or replacement, we will immediately process the replacement product for you and send it out for delivery. You will receive a confirmation email with a new tracking code to track your replacement product.

If you require any assistance with returns, please contact us at hello@lullevibes.com with your order number.




Defect & Damaged Products

First, we truly apologize that you received a defect or damaged product. We pride ourselves on providing the highest quality products out there, so we will replace it free of charge as quickly as possible.

To report a defect or damaged product, please contact us by email at hello@lullevibes.com with your order number. Our team will immediately approve the request and process a new replacement product for delivery. You will receive a confirmation email with a new tracking code to track your replacement product.

We want to make your life easier, so depending on the nature of the damage, we may not need you to return the defect product. If we do require the product to be returned, we will contact you directly by email with instructions on how to return the defect or damaged product.

If you require any assistance with damaged or defect products, please contact us at hello@lullevibes.com with your order number.




Important Disclaimers

1. The 30-day return deadline starts from the moment you receive your package. We are not liable, responsible or obliged to refund your order or send you a new replacement product once the 30-day return deadline has passed. If the 30-day deadline has passed, you can contact us by email and we will try to help you!
2. All products must be returned unused, in the same condition as it was received and with its original packaging and tags, otherwise, a refund cannot be issued.
3. You must send a return request by email at hello@lullevibes.com before returning a product.
4. We will only issue a full refund to your account as soon as we receive the returned products at our facility in Germany.
5. For any exchanges, we will process your replacement products and send them out for delivery as soon as we receive the returned products at our facility in Germany.
6. We are not liable and do not issue refunds for any additional shipping, sales tax, import duty or customs charges incurred along the way or otherwise not collected by LulleVibes GmbH.
7. You must report defect and damaged products within 5 days of receiving the product. We are not liable, responsible or obliged to refund or replace damaged and defect products once the 30-day return deadline has passed. You can contact us by email if the 30-day deadline has passed, and we'll try our best to help you!
8. We require pictures of defect and damaged products in order to approve an exchange.
9. Depending on the nature of the damage, we may or may not need you to return the defect product. If we require the defect product to be returned, we will contact you directly by email with instructions on how to return the defect or damaged product.
10. You must report wrong or incorrect orders and products products within 5 days of receiving the product. We are not liable, responsible or obliged to refund or replace incorrect products once the 30-day return deadline has passed. You can contact us by email if the 30-day deadline has passed, and we'll do our best to assist you!
11. We follow the exact shipping information you provide on the checkout page upon placing your order. We are not liable or responsible for lost, held, damaged packages or delivery errors due to incorrect shipping addresses. We are also not obliged to refund your order or send you replacement products for errors related to incorrect shipping addresses.
12. If packages are sent back to our facility for any reason (i.e. incorrect shipping address, unclaimed at customs etc.), we are not liable, responsible or obliged to refund the shipping costs or re-ship the package free of charge.
13. We are not liable or responsible for any lost returned packages. If a return package is lost, we are not obliged or required to refund your order or send you a new replacement product free of charge.